Privacy Policy
Privacy Policy
Last updated: 28 May 2026
Outraged Raccoon Coaching® (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your personal data when using the Holy Shit I’m a Manager™ online course platform.
Outraged Raccoon Coaching is registered with the UK Information Commissioner's Office (ICO) under registration reference ZC138487.
You should also review the privacy policy of TrainerCentral/Zoho, the third-party platform used to deliver and host our course content:
https://www.zoho.com/en-uk/privacy.html
1. Information We Collect
We may collect and process personal information including:
Full name
Email address
Account information
Course enrolment information
Communications you send to us
Information you choose to post within community spaces, discussion forums, Slack channels, or live events associated with the course.
Basic technical information such as login activity or browser/device data provided through the course platform
We do not store or have direct access to your payment card details.
Payments are processed through third-party payment providers.
2. How We Use Your Information
We use your personal information to:
Create and manage your account
Provide access to course materials
Deliver customer support
Facilitate community discussions and member participation.
Respond to enquiries
Send important administrative communications
Improve the platform and learning experience
Send marketing emails or newsletters where you have opted in
We will only process your information where we have a lawful basis to do so under applicable data protection law.
2.1 Lawful Bases for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract (for providing course access and related services)
- Compliance with legal obligations
- Legitimate interests in operating and improving our business and services
- Consent, where required (for example, marketing communications)
3. Marketing Communications
You can unsubscribe from marketing emails at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Administrative or service-related communications may still be sent where necessary for account or course access.
4. Data Storage and Third-Party Providers
Our course platform is hosted using TrainerCentral/Zoho and associated service providers.
Your data may therefore be processed or stored by third-party providers acting on our behalf.
We take reasonable steps to work with reputable providers that implement appropriate security measures to protect personal data.
However, no online system can guarantee absolute security.
Our course platform is provided by TrainerCentral/Zoho. Information about cookies and similar technologies used by the platform can be found in their privacy and cookie documentation.
5. Sharing Your Information
We do not sell your personal information.
We may share information:
With service providers necessary to operate the platform
Where required by law or legal process
To protect our legal rights or prevent fraud
Where you have provided consent
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide services
Meet legal or accounting obligations
Resolve disputes
Enforce agreements
We may retain limited records where legally required even after account deletion requests.
7. Your Rights
Depending on your location and applicable law, you may have rights including:
Access to your personal information
Correction of inaccurate data
Deletion of your information
Restriction of processing
Objection to certain processing activities
Withdrawal of consent for marketing communications
To exercise these rights, contact us using the details below.
8. Account Deletion
You may request deletion of your account and associated personal information by contacting us.
Some information may need to be retained for legal, tax, fraud prevention, or legitimate business purposes.
9. Children’s Privacy
Our courses and services are intended for adults aged 18 and over.
We do not knowingly collect personal information from children under 18.
If you believe a child has provided us with personal information, please contact us immediately.
10. Data Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, misuse, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International Transfers
Some third-party providers may process data outside the United Kingdom.
Where this occurs, we aim to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on the platform or website, and continued use of the platform after changes are published constitutes acceptance of the revised policy.
13. Contact
If you have questions about this Privacy Policy or your personal data, please contact: