Terms & Conditions

Last updated: 28 May 2026

These Terms & Conditions (“Agreement”) apply to all users of the Holy Shit I’m a Manager™ online course platform operated by Outraged Raccoon Coaching® (“we”, “us”, “our”).

By purchasing, accessing, or using the platform or course materials, you agree to be bound by this Agreement.

If you do not agree to these Terms, please do not use the platform.

1. Eligibility and Accounts

1.1 Eligibility

You must be at least 18 years old to purchase or access the courses.

1.2 Account Responsibility

To access courses, you are required to create an account.

You agree to:

• Provide accurate and complete information

• Keep your login credentials secure

• Accept responsibility for activity occurring under your account

You must not share your account access with others.

2. Course Access and Usage

2.1 Licence

When you purchase a course, you are granted a limited, non-exclusive, non-transferable licence for personal educational use only.

Course purchases are intended for individual use only.

You may not use the course as part of internal company training, team-wide enablement, coaching programmes, or commercial teaching without prior written permission.

Reasonable use of AI tools for personal learning is permitted. However, you may not upload substantial portions of course materials for redistribution, publication, AI model training, or the creation of competing products or services.

2.2 Access Period

Your purchase currently includes unlimited access to the course while the platform and course remain active and available.

However, we reserve the right to:

• Modify the platform

• Update or remove course content

• Migrate systems

• Discontinue individual courses

• Shut down the platform entirely

We do not guarantee perpetual or lifetime availability of the platform or materials.

If the platform is discontinued, we will make reasonable efforts to provide notice where possible.

2.3 Prohibited Use

You agree not to:

• Share login credentials

• Redistribute course materials

• Reproduce or copy course content

• Upload course content elsewhere

• Screen record or pirate materials

• Resell access to the course

• Use course content to create competing training products

• Upload course materials into public AI systems or datasets without permission

• Attempt unauthorised access to the platform

• Interfere with platform security or operation

• Use the platform for unlawful purposes

We reserve the right to suspend or terminate access without refund where these Terms are breached.

2.4 Community Access and Support

Some course purchases may include access to community spaces, discussion forums, Slack channels, group sessions, office hours, or opportunities to interact with Valerie Dryden and other participants.

Community access is provided as an additional benefit and not as an unlimited coaching, consulting, mentoring, advisory, or support service.

While we aim to be active and helpful within community spaces, we do not guarantee:

• Response times

• Responses to every question

• Individual coaching or personalised advice

• Availability outside normal business hours

• Ongoing access to any specific communication platform

We reserve the right to:

• Modify community features

• Change platforms

• Introduce reasonable usage limits

• Remove inactive members

• Suspend or remove access where behaviour is disruptive, abusive, unlawful, or harmful to other participants

Please be respectful of other members' time, privacy, and contributions.

Community spaces are intended to support learning and discussion and should not be relied upon for urgent business, employment, legal, HR, financial, medical, or mental health matters.

2.5 Community Confidentiality

Community discussions may include workplace experiences, management challenges, and other sensitive topics.

Participants agree to respect the privacy and confidentiality of other members and not share information disclosed within community spaces without permission.

While we encourage respectful behaviour, we cannot guarantee the actions of other participants and recommend exercising appropriate judgement when sharing confidential or commercially sensitive information.

2.6 Live Sessions and Recording

Group sessions, office hours, workshops, or other live events may be recorded and made available to participants.

By attending such sessions, you consent to the recording and distribution of the session to other authorised participants.

If you do not wish to appear in recordings, you may choose not to participate verbally or visually.

3. Payments and Pricing

3.1 Pricing

All prices are listed in GBP (£) unless otherwise stated.

Prices may change at any time without notice.

3.2 Payment

Payment must be completed before course access is granted unless otherwise agreed.

Payments are processed via third-party payment providers. We do not store or have direct access to your payment details.

3.3 Taxes

Customers outside the United Kingdom are responsible for any local taxes, duties, withholding obligations, or reporting requirements arising from their purchase.

Outraged Raccoon Coaching® is a UK-based business and is unable to complete bespoke supplier onboarding forms, foreign tax documentation, or country-specific compliance processes required by third parties.

4. Refunds

Due to the digital nature of online courses, refunds are generally not provided once access has been granted.

However, if you experience a genuine issue, please contact us within 14 days of purchase and we will make reasonable efforts to resolve the matter fairly.

Refunds may be considered in circumstances including:

• Significant technical issues preventing access

• Course content materially differing from the advertised description

• Duplicate purchases

• Other exceptional situations at our discretion

Refunds will generally not be granted where:

• A substantial portion of the course has been completed

• Course materials have been downloaded extensively

• Access has been revoked due to breach of these Terms

Nothing in these Terms affects your statutory rights under UK consumer law.

5. Intellectual Property

All course content, including but not limited to:

• Videos

• Worksheets

• Templates

• Frameworks

• Text

• Graphics

• Branding

• Downloads

• Logos

• Course structure and materials

remains the intellectual property of Outraged Raccoon Coaching® unless otherwise stated.

Holy Shit I’m a Manager™ is a trademark of Outraged Raccoon Coaching®.

No ownership rights are transferred to users through purchase or access.

6. No Guarantees

Our courses are educational in nature.

We make no guarantees regarding:

• Promotions

• Salary increases

• Employment outcomes

• Leadership performance

• Business success

• Team outcomes

Results depend on many factors including implementation, organisational context, experience, and individual circumstances.

7. Disclaimer and Limitation of Liability

Course content is provided for educational and informational purposes only.

Nothing within the platform constitutes:

• Legal advice

• HR advice

• Financial advice

• Medical advice

• Therapy or mental health treatment

To the fullest extent permitted by law, Outraged Raccoon Coaching® shall not be liable for any indirect, incidental, consequential, or special damages arising from use of the platform or course materials.

Our total liability relating to any claim shall not exceed the amount paid for the relevant course.

Participation in community discussions, Slack channels, forums, office hours, Q&A sessions, or other interactions does not create a coaching relationship unless separately agreed in writing.

8. Platform Availability

We aim to provide reliable access to the platform but cannot guarantee uninterrupted or error-free operation.

We may suspend access temporarily for maintenance, updates, security issues, or operational reasons.

9. Termination

We reserve the right to suspend or terminate access to the platform without prior notice if:

• These Terms are breached

• Fraudulent activity is suspected

• Course materials are misused or redistributed

• Behaviour is abusive, unlawful, or harmful to the platform or other users

Where appropriate, we will attempt to notify users by email.

10. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation, including UK GDPR.

11. Governing Law

These Terms & Conditions are governed by the laws of Scotland.

Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions will be posted on the platform. Continued use of the platform after changes are published constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact

If you have questions regarding these Terms, please contact:

Valerie Dryden

Outraged Raccoon Coaching®

outragedracooncoaching@gmail.com